That Means You’ll Get...
We see a lot of installations where people paid a lot less but the quality of workmanship is also less. We don’t ever cut corners, because we don’t want you to have problems.
We see a lot of solo electricians getting involved in low priced generator installs . They work for themselves out of one truck without a support team.
They need to subcontract out various aspects of each installation, such as excavation, laying pipe, and masonry for the concrete generator pad.
As you can imagine, when scheduling multiple contractors with busy schedules, things often don’t go as planned.
Guys don’t show up when they’re supposed to.Things are not always done correctly. You end up with delays and problems down the road. We’ve heard the stories from our customers and seen the results first hand… we clean up after these contractors all the time.
These are some of the common problems we run into when repairing generators that have been installed by an inexperienced contractor:
Generater incorrectly installed on plywood instead of a concrete generator pad.
Generator incorrectly installed in a small shed.
Poor ventilation will cause a buildup of heat and carbon monoxide. By code, a generator needs to be 5 feet from any combustible structure.
Hey, here’s a way to save some money. Don’t bury the fuel and electrical lines... slap that thing in next to the doorway and just call it a day.
Who cares if it’s not safe or violates electrical code... Or if the homeowner won’t be covered by insurance when it catches fire?
And when you need service or repair, your cheap installer won’t be there to help you!
We get many calls where the power went out, the generator didn’t work, and the customer calls us instead of the contractor who installed it – either because they couldn’t get the contractor on the phone, the contractor couldn’t figure out the problem, or they told the homeowner, “Sorry, we don’t do repair work!”
Everything is installed to code for optimal safety and insurance compliance.
Propane fuel lines are buried to the correct depth. The generator has adequate ventilation for proper cooling and safe exhaust expulsion. Concrete gen pad is in place and electrical wiring is tight.
“I wanted a generator for some time and then I learned about the process and realized that you need an electrician, an excavator and a generator person at a minimum to get the job done. So I started asking around to see if anybody knew of a company that did all of those things, so the job didn’t become a contracting “project,” or “problem.”
During one of the last hurricanes, my neighbor’s generator didn’t kick on like it was supposed to. She had used multiple contractors to install her generator... So she had to call around, and Gen Plus came out to fix it during the storm which was extremely impressive… so that’s why I called them.”
"Service isn’t just changing the oil, it’s seeing potential problems and eliminating them before they occur... With over 25 years of electrical experience and 15 years working with generators, spotting worn parts is an important part of what I‘ve trained my team to do, and it keeps our customers’ backup systems ready for the worst.
We’re not just a generator dealer, we are factory authorized for repair too. Not all dealers are, and it’s an important distinction because we’re also the people you can call for generator repair.
...And if repairs are ever needed, customers that purchase from us are always our first priority. And we stock the most common parts needed for repairs on Kohler and Generac generators because we know down time is not an option."